Welcome to Avaya

Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

Avaya helps our customers bring people together with the right information at the right time in the right context, enabling business users to improve their efficiency and quickly solve critical business challenges. Because our solutions are based on open standards, our customers can decide what works best for them. Our objective is to give people the best collaboration experience, regardless of the devices, locations, or media they choose

Avaya believes technology should enable collaboration. As enterprises move toward a more geographically dispersed, 24x7 workforce, they need tools to enable their users to quickly solve business challenges. Seamless and effective collaboration platforms support this work environment.

Avaya's open standards-based platform accommodates customers with multi-vendor environments seeking to use their existing investments, supplement their existing solutions with specific collaboration products they need, and rapidly create and deploy applications. Our solutions allow organizations to develop short- and long-term IT strategies and deploy them at their own pace. Regardless of whether your business consists of 10 employees or 100,000, we can help you to take all your forms of communication and get them working together, to dramatically improve collaboration and accelerate growth. Your company can be more spontaneous and intuitive in communications, more customer-friendly, and ultimately more profitable.

Avaya focuses on the following businesses:

Unified Communications

Avaya's unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.

Our Avaya Aura® architecture simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. Using this architecture, organizations are able to rapidly and cost-effectively deploy applications from a centralized data center to users regardless of the device they are using or the network to which they are connected.


Our Culture

It's easy to do great work when risk taking and innovative thinking are applauded. Our clients look to us to determine their future, and we look to our employees to go beyond their expectations. Our internal structure gives us the opportunities to do so. As a private company, we can develop technologies based on passion, ideas, and insights, rather than shareholder's demands.

Our People

Building the future of communications involves building the right team of people and providing the support they need to meet challenges. Avaya is a place where your ideas have an immediate impact, where you define how the world will communicate -- where you're a Futuremaker.


Our Story

A new company needs a new name and we were no exception. Management chose the name Avaya to set the company apart and capture what it was doing-focusing on communications solutions for business customers. At the time we announced the name we said: "Avaya sounds open and fluid - reflecting a company that's open-minded and that provides seamless, effortless interconnections among people and businesses."

Avaya Inc., with the stock symbol, AV, became an independent company and started trading on the New York Stock Exchange on October 2, 2000. Since then Avaya has stayed at the forefront of innovation.


Our Clients

Over 85% of all fortune 1000 companies trust Avaya Solutions every day.

London 2012 United J.D. Power
Cushman & Wakefield Thompson Cat Whirlpool
ITNavigator Shed


Provides expert technical and/or analytical support to clients in identifying, analyzing, and resolving problems of highly complex business communication systems. Self-directed, making major contributions to teams, and contributes significantly to client satisfaction. Resolves a diverse range of complex problems. Makes major contributions to teams and assumes technical project ownership role for complex engagements. Represents the company at industry forums and identifies and develops business opportunities. Work is performed with little to no supervisory direction. Anticipates and identifies complex business needs and recommends solutions to complex problems. Typically requires 7 - 10 years experience and a Bachelor's degree or equivalent experience.

Position we contacted you about:

Essential Functions (Responsibilities/Accountabilities):


  • Works directly with Avaya developers in the strategic design process and translates business requirements into technical solutions leveraging Best Practices, industry knowledge, and extensive personal experience.
  • Understands customer business processes and applications and how Avaya communication solutions support and enhance their operation.
  • Thought leadership within Avaya, Business Partners and Customers in the application and design of sophisticated communication solutions.
  • Provides innovative solutions applicable to the general market and for unique customer situations.
  • Partners closely with Account Managers, Sales Engineers, Application Specialists and Services experts in the design of architectures and solutions.
  • Manages one or more of the design and development processes of complex communication solutions to enterprise and service provider customers. Helps drive the validation of hardware, software, services, legacy infrastructure and multi-vendor environments that address customer business requirements.
  • Manages the technical correctness and completeness of integrated systems designs, designing total solutions involving multiple systems for large global organizations.
  • Responsible for project technical leadership on complex solutions
  • Work is performed with minimal direction and reviewed by senior management.
  • Travel required – 5-15%

Basic Qualifications:

Education / Experience:

  • Bachelors degree required, MS or MBA is desired
  • 5+ years experience in voice communications including in-depth understanding of IP telephony. Demonstrated experience in multiple of these disciplines: LAN,WAN,ISDN,Wireless,SIP, multi-model contact centers, interactive voice response, predictive dialing, data networking, voice messaging, conferencing, and video. Experience with Avaya, Genesys, Nice, Verint, Nortel, Siemens, and Cisco VoIP communication platforms and Microsoft or IBM communication applications.


  • Job Function
  • Job Level
  • Location
  • APS Technical
  • Individual Contributor
  • United States of America - All States

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